NDC bookings

Tip: Tap or select an image in the steps below to view it full sized.

Retrieve an NDC booking. When an NDC booking is made, a passive booking is created and displayed in Smartpoint.

  • When an NDC booking has a schedule change, an orange warning banner advises the new flight details, different to the passive booking in Smartpoint.

  • The segment code ZK indicates an NDC booking.

  • Select the *VL button to display the airline locator. Like a traditional booking if there is NO airline vendor locator then the booking may not have transmitted to the airline, so please contact the airline to confirm.

  • Select the *SI button to display the SSR information entered in the traveler form.

  • Select the *DI button to view payment, document, base fare, tax, and ticket time limit information.

NDC icons

The NDC icon indicates the status of the booking. This status also displays when you hover over the icon.

The NDC icon only displays in the PNR Viewer.

  • in orange indicates the booking has not been ticketed.

  • in green indicates the booking has been ticketed.

  • in gray indicates the booking has been canceled.

  • in red indicates the booking is invalid.

NDC booking schedule changes

For Travelport+, queue 11 on the host is a dedicated queue for NDC booking schedule changes. When an airline has a schedule change, it is automatically placed on Queue 11.

For Apollo, schedule changes are placed on queue 22. For Worldspan, schedule changes are placed on queue 7.

If the agent retrieves the booking in the NDC plugin, an orange banner displays the new flight times for that booking and the passive segment details are automatically synchronized.
Note: The schedule change remains on queue until the agent takes action. The banner is removed after the initial notification and does not display when the booking file is opened again.

The American Airlines schedule changes process is as follows:

  1. American Airlines books the customer on the next best flights and reissues the ticket(s).

  2. The schedule change falls into the agent's queue.

  3. If the customer is not happy with schedule change, call American Airlines to obtain a waiver code that you can use to modify the flights within the plugin. Refer to Apply waiver code for more information.

  4. If American Airlines is called and a change goes through this process, this will break the connection and information will not be returned into the NDC PNR in Travelport. AA should not charge a fee if the customer calls direct.

  5. The schedule change information will show up in the DI lines (Travelport+), Ticketing Remark lines (1V), or Remark lines (1P).

  6. If AA needs to issue tickets, they do the reissue, and the new ticket number will show up in the DI, Ticketing Remark, or Remark lines.

Apply waiver code

Following an involuntary schedule change, agents (subject to airline support) can apply an optional waiver code to avoid any penalties or fees. The Reason for Issuance field is required for involuntary schedule changes. Agents can input a waiver code in two scenarios:

  • From the booking file, select Reissue to pass waiver and reason codes to the airline when issuing new ticket(s).

  • From the Confirmation screen, following a post-ticket Modify, select Add waiver to pass waiver and reason codes to the airline when issuing new ticket(s).

To apply a waiver code from the Booking File workflow:

  1. When modifying a post-ticket booking from the booking file workflow, select Reissue from the Ticket Options.

  2. Optionally, manually input the Waiver Code in the pop-up window. The waiver code must be alpha-numeric. Select a required Reason for Issuance; the list is pre-populated with options provided by the airline.

  3. Select Reissue Ticket(s).

  4. Upon a successful reissue of the ticket(s), the agent sees the associated ticket(s), waiver, and reason code in the DI Lines.

To apply a waiver code from the post-ticket Modify workflow:

  1. Retrieve the ticketed booking.

  2. Modify the booking as needed, select Search, and choose the new fare and flights.

  3. On the Review and Confirm panel, select Add waiver, located beneath the Amount Due.

  4. Optionally, manually input the Waiver Code in the pop-up window. The waiver code must be alpha-numeric. Select a required Reason for Issuance; the list is pre-populated with options provided by the airline.

  5. Select Apply.

  6. Once the selections are submitted, the agent is notified that the waiver has been added and they can Confirm and Ticket.

    After a waiver is applied, agents can still remove or edit the waiver code prior to ticketing.

  7. Upon a successful reissue of the ticket(s), the agent sees the associated ticket(s), waiver, and reason code in the DI Lines.